Account Deletion

1. Delete an Account in the App

Save any results you want to keep before deleting the account or before their generation-server availability window ends.

Signing out, offloading, or uninstalling the app is not the same as submitting an account-deletion request.

Review ongoing purchases and unresolved access questions before confirming. Deleting an account does not automatically cancel a marketplace subscription or issue a refund.

• Open Reelette.
• Go to Personal Settings.
• Choose the account deletion option.
• Review the notice about the account and associated data.
• Confirm the request and complete any verification shown.

• Subscriptions and deletion

2. Request Deletion by Email

Email support@reelette.org with the subject “Reelette account deletion.” Include the account email or identifier, if available, and enough information to locate the account.

This route is available if you cannot sign in, cannot access Personal Settings, or prefer to send a request without the app.

We may ask for proportionate identity verification to prevent unauthorized deletion. Do not send passwords, verification codes, full payment-card details, or unnecessary identity documents in the initial message.

You may instead request deletion of particular personal information or support correspondence. Clearly describe the scope so we can explain its effects.

• Request account deletion by email

3. Information Deleted

A confirmed deletion removes the account's personal information and associated content from active systems, subject to the limited lawful retention described below.

Prompts, uploaded input images, and generated images and videos are automatically deleted from Reelette-operated generation servers no later than 36 hours after creation. Save results you wish to keep before that availability window ends.

You must separately manage copies saved to your device, photo library, device or cloud backups, shared destinations, or external services. We cannot erase copies controlled only by you or an independent recipient.

• Account profile information, identifiers, and non-essential settings
• Prompts, selected input images, generated images and videos, and associated creative history still held in active systems
• Authentication records no longer needed for a permitted security or legal purpose

• Generation-content retention

4. Limited Information Retained

Limited billing, purchase, refund, tax, accounting, security, fraud-prevention, support, dispute, restricted backup, and legal-compliance records may be retained where necessary for those purposes.

Retention is limited to the information and period required for the relevant purpose or applicable obligation. Access is restricted, and retained records are not used to train any AI model or resume ordinary activity for a deleted account.

Deletion from active systems and expiry of restricted backups or legally required records may occur at different times. The 36-hour generation-server limit does not mean every record is deleted within 36 hours.

Independent marketplaces and other providers control records in their own systems under their policies. We explain an applicable exception where required by law.

5. Requests, Follow-Up, and Help

We process verified requests within the period required by applicable law and explain any need for further information or applicable limitation. We do not promise one completion period for all restricted backups and lawfully retained records.

If you need to check a request, reply to your support conversation. Where an appeal right applies, email support and identify the decision you want reviewed.

For assistance, contact support@reelette.org. Reelette is operated by DEVLIN FUNDING GROUP, LLC, 14119 Casa Blanca Ct, Fontana - 92336-3726, United States (US).

• Contact Reelette support
• Privacy rights and request handling
• Refund Policy