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Reelette is in development. Google Play availability is coming soon, and there is no public download link yet. The app-related practices below describe the service when released. This website provides information and support; it does not accept uploads, generate media, process purchases, or collect waitlist registrations.
This policy explains purchase support and refunds for Reelette after release. The app and purchasing platform show available products and transaction conditions before confirmation.
We honor refunds approved by the platform that billed the purchase and update the corresponding purchase or paid entitlement after confirmation. This website does not process payments.
1. Use the Original Purchasing Platform
For a purchase billed by Google Play, follow Google's refund instructions using the Google Account associated with the transaction. Eligibility and available options depend on the purchase, timing, location, payment method, platform rules, and applicable law.
You can contact Reelette support for purchase assistance and developer review where available. Check the receipt for the app, date, and order reference.
If a purchase is billed by Apple, follow Apple's refund guidance using the Apple Account that made the purchase. Apple determines eligibility under its policies and applicable law.
A marketplace's refund process applies to purchases it billed. Contact support about a charge you cannot identify rather than submitting sensitive payment details.
2. Approved Refunds and Paid Access
When the purchasing platform approves and confirms a refund, we honor the outcome and update the relevant purchase or paid entitlement. Refunded, reversed, or invalidated purchases may cause the associated access or credits to be reduced or removed.
An entitlement update is separate from returning money to the original payment method. We do not issue a duplicate payment on top of the marketplace refund.
If an approved refund is not reflected correctly in the app, contact support with its confirmation reference. We investigate the relevant purchase records.
Credit or feature rules depend on the product conditions shown in the app. An unused balance does not itself guarantee a cash refund, and used access does not remove a remedy required by law.
3. Subscriptions, Cancellation, and Deletion
If you purchase a subscription, review its billing period, renewal date, and cancellation terms in the purchasing platform. Manage or cancel renewal through the account that paid for it.
Canceling future renewal does not automatically refund an earlier payment. Uninstalling the app or deleting your Reelette account does not automatically cancel marketplace renewal or issue a refund.
Before account deletion, review any ongoing subscription and unresolved purchase or balance. Contact support if you need help identifying the appropriate process. Mandatory consumer rights remain unaffected.
4. Missing Access and Failed Requests
We investigate the relevant records to determine an appropriate correction. We do not promise an automatic monetary refund or credit return for every delay, failed request, or unwanted output.
Check the original purchasing platform for duplicate or unfamiliar charges and follow its process for suspected unauthorized purchases. Never send passwords, verification codes, full card numbers, or unrelated personal information.
- For purchase questions, include the approximate date, an order reference if available, the relevant account identifier, and a short description.
- For a generation problem, include a creation or task reference and the approximate time, if available.
- For an approved refund missing from your account, include the approval reference.
5. Timing and Consumer Rights
A request, an approval, an entitlement update, and the return of funds are separate stages. Their timing depends on the purchasing platform, verification, payment processor, and bank. We cannot guarantee a universal decision or posting date.
This policy does not shorten a mandatory refund or cancellation right or exclude a warranty or remedy that cannot lawfully be excluded.
We may investigate suspected duplicate claims, unauthorized transactions, or payment manipulation as permitted by law and platform rules. Such a review does not override a valid marketplace refund decision or mandatory remedy.
6. Contact and Policy Updates
Contact support@reelette.org for purchase or refund help. Reelette is operated by DEVLIN FUNDING GROUP, LLC.
We may update this policy as available purchase options or applicable requirements change. The date above identifies this version. Material purchase conditions are presented before you authorize a transaction.